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Terms of trade

Below you will find our conditions for resp. private and business.

A.Brask owns the copyright to all content and material on this website, including images. You may not copy, reproduce, distribute, transmit, download, display, transmit or transmit any part of the Website without our written permission. It is permitted to print or download pages for personal and non-commercial use. If you are in doubt about what is allowed, feel free to contact us with any questions.

 

General information

A.Brask Aps
CVR: 38347330
Højdevang 17, 2970 Hørsholm
Denmark
Email: kundeservice@abrask.com

 

Payment

You can pay by card, Sofort, Klarna, Apple Pay, PayPal and more. We do not charge card fees.
 

Delivery

A.Brask strives to ship orders within 24 hours.

A.Brask arranges delivery through GLS and PostNord

Delivery in EU: We offer Free delivery on all orders to EU.

Delivery takes 2-4 business days. See all delivery options, as well as prices in your shopping cart.

You can always track your shipment via the Track & Trace number you receive when ordering.

 

Right of refund

Please use the forms bellow:

Returns from the Netherlands: A.Brask ApS – Return Portal

Returns from Belgium: A.Brask ApS – Return Portal

Returns from Germany: A.Brask ApS – Return Portal

Returns from Austria: A.Brask ApS – Return Portal

Returns from Sweden: A.Brask ApS – Return Portal

Returns from Norway: A.Brask ApS – Return Portal

Returns from Danmark: A.Brask ApS – Return Portal

Returns from other countries: You will be responsible for paying for your own shipping costs for returning your item, unless your return is our fault. Read more about Terms and Conditions .

The withdrawal period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day where you receive.

Undoing part of the purchase

Please note that you can not keep the volume discount if your order value, after returning part of the purchase, falls below the minimum amount for volume discount.
 

The condition of the item when you send it back

If the item has lost value and it is because you have used it in another way, what was necessary to determine the nature, characteristics and functioning of the product,

you can only get part of the purchase amount back. The amount you can get back depends on the item
commercial value, and in some cases it may mean that you can only get shipping costs back. We recommend that you return the item in the original packaging. If the original packaging is missing, it may lead to a decrease in value. The item must be returned in the same condition as upon receipt in original packaging.

 

Refund of the purchase amount

If you regret your purchase , you get your money back.If the item is impaired,we will deduct the amount you are liable for.

We refund all payments received from you, including delivery cost is (however not extra deliveries costs in the cases where you have chosen another

form of delivery, than the cheapest form of standard delivery that we offer), within 14 days from the day we received your notification , that you will regret the agreement.

We return the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation of having returned it.

If you have any questions, you are always welcome to contact us at kundeservice@abrask.com . We respond within 24 hours.
 

Right of complaint

Abrask.com has two years warranty. This covers defects from components or manufacturing detected during normal use. The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused by improper use, poor maintenance, use of force or unauthorized repair. Complaints about errors and defects, which should be discovered during normal inspection, must be reported to Abrask within a reasonable time. The item can subsequently be returned for repair, exchange or, if agreed, to credit. A.Brask covers reasonable costs for return due to errors that have been approved.

You must complain within a “reasonable time” after you have discovered the error. If you advertise within two months after the error is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always sent back in proper packaging. Also remember to get a receipt for shipping, then we can reimburse your shipping costs.
For errors, missing shipping or other questions, please contact:

A.Brask ApS
Højdevang 17,
2970 Hørsholm
Denmark
Phone: +45 50 23 72 58
Email: kundeservice@abrask.com

To expedite the refund process, we request that the returned items contain adequate information, such as order confirmation, any correspondence and account information.